Support

We welcome to all feedback. If you meet some problems or difficulties about our service, fill free to contact us!  We are interested in high level service delivery.

Furthermore, if you meet any complaint you wish to make please e-mail us at batiskafriga@gmail.com

We have a simple but comprehensive returns and refunds policy, which means that most queries can be resolved quickly and fairly. For issues that cannot be resolved immediately we will respond within 24 hours either resolving your complaint or with an expected timescale for resolution of the issue.

Faulty Goods

In case if you receive an item from us which is faulty, or do not complain the requirements, or for any other reason which is our fault, please, feel free to contact us by email batiskafriga@gmail.com.

In such case we will provide you with a returns form and advise you how to send the item back to us. For help with items later than 30 days after purchase please contact us by email batiskafriga@gmail.com.

Replacement/Repair Fee

There is no fee for Europe Union residence, however, customer have to pay return delivery.

We are providing only warranty repair and replacement from our office to manufacture. In case of order faulty customer have to deliver product back to us.

Availability and Faults

Access to and use of our Website are provided and permitted on a temporary basis. The Website will not always be available and may have some faults. We are under no obligation to update any information contained on our Website. We reserve the right to modify, edit, delete, suspend or discontinue, temporarily or permanently, our Website (or any portion or portions of it) and/or the information, materials, products and/or services available through our Website (or any portion or portions of it) with or without notice. Our Website is provided on an “as is,” and “as available” basis, and to the extent permitted by law made without any guarantees, conditions or warranties of any kind.

Questions or Complaints

It impossible for us to be aware of all the content of each comment, review, information, material, products or services available through our Website (or any portion or portions of it).

We operate on a “notice and takedown” basis. If you believe that any comment, review, information, materials, products or services available through our Website (or any portion or portions of it) contains a defamatory statement, please let us know immediately. On receipt of notice by you, we will try to remove the defamatory content at the earliest possible date.

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SIA AQUATEX GROUP - Регистрационный номер 40003714583
Kalnciema iela 106A - 8 LV-1046, Riga, Latvia